All articles


Returns have never been easier! Check it out!

What about your returns policy and conditions?

Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden you can easily return unworn merchandise within 30 days of delivery. We advise you to try on shoes on a carpeted surface until you are certain you are keeping the

Who pays for shipping on returns?

We offer free returns on all orders.

When can I expect my refund?

The shipping and processing of returns can take up to 14 days. You can expect the refund within 5 business days after we have received and processed your return. Any refunds will be issued to the payment method you used to place your order so please

Is it possible to exchange a product?

No, our system unfortunately doesn't allow us to offer our customers exchanges at this moment. If you would like to receive another size or color, we would like to ask you to return your first order and make a new order with the product(s) you want t

Will the shipping costs be refunded if I return my order?

Have you paid shipping costs and did you return your entire order? Then the shipping costs will be fully refunded. If you have paid shipping costs and returned part of the order, the shipping costs will not be refunded. You will receive a return conf