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What about your returns policy and conditions?Updated 8 months ago

Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden you can easily return unworn merchandise within 30 days of delivery.

We advise you to try on shoes on a carpeted surface until you are certain you are keeping them. Use the supplied packing slip to return your order. Is the packing slip missing? Then it can also be downloaded here

Please make note that there is a limitation for our return portal on addresses from Northern Ireland and Northern Scotland. Customers from Northern Ireland and Northern Scotland should reach out to our customer service at [email protected] to schedule a return pick-up.

1. Scan the QR code below or go to stevemadden.intelligentreturns.net


2. Follow the steps to register your return. You will find your order number in the order confirmation email. Your order number always starts with STEVGB, followed by numbers. After you have registered your return, you will receive the return label in your mailbox.

3. Carefully pack your return. Don’t forget to add this packing slip to the box. Print the return label and stick it on the outside of the box.

4. Take the box to your nearest DPD pickup point.

5. You will receive a confirmation once the package has reached our warehouse. The refund will be processed within five business days to the original payment method. You will receive a confirmation per email once the refund has been processed.


RETURN ADDRESS

Steve Madden c/o DSV Solutions Ltd.

HP2 Building

Haldens Parkway

Thrapston

NN14 4QS

United Kingdom


RETURN CONDITIONS

Carefully pack your return. Shoes must be returned in the original shoe box. Please fill out the reason for return on the packing slip and add it to the package. 

We can only accept returns from orders made on stevemadden.co.uk. Any Steve Madden products purchased from other retailers must be returned where purchased.

Do you have a complaint about one of the products you received? Then we would like to ask you to contact our customer service immediately with your complaint and order number. Don't forget to provide us with pictures. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible!

You can contact our customer service by email: [email protected]

We can’t accept returns that are worn, damaged or that don’t comply to the conditions above.


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