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How can I file a complaint?

Unfortunately, it can happen that something goes wrong with your order before or during shipment. You of course can't do anything about this as a customer!. In that case, we would like to ask you to contact our customer service immediately with your

What is your warranty period?

Steve Madden is guaranteed against manufacturer’s defect for a maximum of 6 months for shoes and bags, starting on the date that the item was delivered. Have you received a product that has a manufacturing default? Then we would love to hear from you

Which complaints are not covered?

There are several complaints we unfortunately can't cover. Kind of complaints that we can't cover are: